Logistics Customer Quality Senior Specialist Prague, Praha

Logistics Customer Quality Senior Specialist

Seniority Level: Entry level
Talent
The Purpose:
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Samson, Stella Artois, Corona, and crafting meaningful moments are what inspire us.
The position plays a key role in improving Customer Satisfaction by investigating, preventing and providing solutions to any quality and logistics related issues. Coordinate and lead the activities aiming the increase of Customers Satisfaction and improve complaint management logistics process. Taking over the responsibility to complaint process (external and intercompany customers) and providing resolutions in quality and timely manner. Having the ownership and making sure that preventive action in breweries and ports are implemented will lead to the increase of quality of our provided logistics services.
Become an expert in customer service by using our CRM system. Get involved in more operational part of our business by understanding SAP standards. Strive to be proficient in providing the analysis of our database together with Excel. Challenge yourself to prove your organizational skills, achieve leadership level of time management and reach negotiation skills by closing different agreements on a daily basis.
We’re a team of passionate owners who aren’t afraid to dream big because we know that we can achieve anything together. To build a more sustainable, inclusive, and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.
Cheers to dreaming big!
What will you be doing:
- Follow up with complaint owners on resolution to ensure resolution is provided in quality and timely manner
- Provide regular update to customers on the status of their complaints and communicate the resolution
- Issue credit and debit note requests, follow up on the creation and financial booking
- Solve issues and provide information: interact with Customers, Sales and several internal partners such as other order takers, master data team, supply and transport planning, transport administration, complaints management in order to solve problems and issues of all nature (master data, transport, availability, credit)
- Ability to support other team members in operational issues and providing first level assistance in case Team Leader is not available
- Shared responsibility with Team Leader for re-solving key operational issues in the team
- Coordinate any ad hoc issues and requests from your Line manager
- Report KPIs and take actions to improve service quality
What youll bring:
- Fluent in English (Spanish is a big advantage)
- University degree or 2+ years equivalent work experience in Logistics scope - Supply Chain or Customer Support
- MS Office - Word, Excel, Powerpoint, Outlook,..
- Ability to work on own initiative and prioritize workload effectively
- Highly customer & service-oriented mindset
- Analytical/system mindset
We also offer great Benefit & Perks packages!
- Benefits for you and your family to help your physical and mental health
- Competitive parental leave and pension contributions (2,5%)
- 25 days of holidays per year
- Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
- A beer allowance to enjoy our brands
- Meal vouchers
- Employee networks to support diversity and inclusion
- Local Bonus
- 26 weeks paid leave for primary caregivers
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
- We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience._
- As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply._
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