L2 IT Support Specialist Prague, Praha

L2 IT Support Specialist

Were looking for a motivated L2 IT Support Specialist to join our team. You’ll be the go-to person for handling issues with Rohlik systems, managing and adjusting their settings to meet business goals making sure everything runs smoothly behind the scenes of our webshop. Your desire to amaze the users and learn the ropes of IT administration will keep our IT support in top shape, ensuring a seamless experience for both our customers and especially our internal users.
**Your **responsibilities**
**Key Responsibilities**
- **Technical Support**: Prioritize and resolve escalated issues quickly to minimize downtime and keep operations running smoothly. Clear and accurate issue description with investigation notes when escalating to developers.
- **User Support**: Provide high-level support to our internal teams, ensuring that technical issues are addressed promptly, efficiently with accent on proactive search of solutions and effective communication. Strong focus on user satisfaction.
- **Team Collaboration**: Regular knowledge share and team members’ support is a must. Work closely with other departments, mainly developers, business and operations users to ensure that IT solutions align with Rohlik needs.
- **JIRA Administration**: Manage requests in the Atlassian JIRA system, so that requests are resolved in time, required quality and with clear description to track them effectively.
- **Knowledge**: Create and update knowledgebase, so the whole team can benefit from shared knowledge of How-to solutions.
- **Database Handling**: Use internal databases (MySQL, SQL queries) create queries to alter settings and help safe and effective issue resolution.
**Your **experience**
**Qualifications**
- **Language Skills**: Strong English - written and spoken, Czech language is an advantage.
- **Soft Skills**: Adaptability, customer orientation and ability to prioritize are essential. Willingness to learn new things and dig deep. Good time management and communication skills. Proactive approach to finding and implementing solutions.
- **Experience**: IT or customer support experience welcomed, ideally in an e-commerce environment (2+ years of experience a big plus).
- **Education**: IT or administration focused background preferred, bachelor’s degree is an advantage.
**About **Rohlik**
**Rohlik is the leading Central European e-grocer.**
- Making customers happy in the Czech Republic, Hungary, Austria and Germany.- Are we a good fit?- IT**
**What we **offer**
**- Personal growth
- Real impact and meaningful work
- Work freedom
- Fair remuneration
- Peer recognition
- Unpaid premium membership
- Sport challenges
- Great team
**Are we a** good fit?**
**- Our goal in life is to make other peoples’ lives better. Such a mission is difficult, life at Rohlik is difficult - it is not for everyone.Is it the right one for you?

Zajímavé nabídky práce v okolí: