IT Support Specialist - L1&L2 technical support Hlavní město Praha, Praha

IT Support Specialist - L1&L2 technical support

Famous and world-known japanese multinational corporate with headquarter in Tokyo - The company is active in a range of industries, including digital systems, power and renewable energy solutions, railway systems, healthcare products, and financial systems - and we are actively hiring - for the role of IT Support Specialist L1&L2 - the role is for a candidates with a starting experience from IT industry or skilled IT technicians.

• Responsible for troubleshooting IT related issues that require physical attention
• Deliver computers in a ‘ready to use’ state to IT users
• Perform regular inventory checks for relevant hardware
• Manage logistics by using local logistic providers to ship and move devices across locations
• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support
• Host and support third party technicians
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
• Follow given OSS governance (participate in meetings, follow escalation path, etc.)
  
  

• Analytical and communication skills
• Problem solving and troubleshooting skills
• Incident responding skills
• Learning agility
• Testing
• Customer focus, very good English (use on a daily basis)

Tools - Service Now, MS Office 365, Windows, iOS, Asset management tools

• During your work with us, we will train you and provide you with Sigma or ITIL certification
• Fulltime employment, long-term cooperation
• Career traning and development
• English using on a daily basis
• Nice payment conditions + benefits
• Location Prague or Brno (office work is required - onsite)
• Working time from Monday - Friday - 8.00 - 16.00 h. (no extra shifts or emergency calls)
• Only for EU citizens or candidates with free entrance to the Czech labor market

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