Famous and world-known japanese multinational corporate with headquarter in Tokyo - The company is active in a range of industries, including digital systems, power and renewable energy solutions, railway systems, healthcare products, and financial systems - and we are actively hiring - for the role of IT Support Specialist L1&L2 - the role is for a candidates with a starting experience from IT industry or skilled IT technicians.
Responsible for troubleshooting IT related issues that require physical attention
Deliver computers in a ‘ready to use’ state to IT users
Perform regular inventory checks for relevant hardware
Manage logistics by using local logistic providers to ship and move devices across locations
Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support
Host and support third party technicians
Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
Follow given OSS governance (participate in meetings, follow escalation path, etc.)
Požadujeme
Analytical and communication skills
Problem solving and troubleshooting skills
Incident responding skills
Learning agility
Testing
Customer focus, very good English (use on a daily basis)
Tools - Service Now, MS Office 365, Windows, iOS, Asset management tools
Nabízíme
During your work with us, we will train you and provide you with Sigma or ITIL certification
Fulltime employment, long-term cooperation
Career traning and development
English using on a daily basis
Nice payment conditions + benefits
Location Prague or Brno (office work is required - onsite)
Working time from Monday - Friday - 8.00 - 16.00 h. (no extra shifts or emergency calls)
Only for EU citizens or candidates with free entrance to the Czech labor market
