IT Support Administrator Prague, Praha

IT Support Administrator

Were an end-to-end provider of premium products and services for global sport and media operators.
We push boundaries every day to offer the most reliable, scalable, engaging end-to-end offerings that continually meet and exceed fan expectations and maximise client value. Underpinned by data were able to determine the best experiences to drive business growth. Deltatre provides strategy, planning, consultancy across all stages of our clients lifecycle.
**Position**:
**Position Introduction
As an IT Support Adminstrator, you will be part of a global IT team, acting as a 2nd line IT Support Admin supporting mainly all employees and systems within the Czech Republic but also in other offices across the world. You will be responsible for upgrading network systems in the offices, performing updates on the firewall, setting up hardware, licensing management, working on inventory and procurement of IT assets. We do have offices in Prague and in Brno, this role is based in Prague. It is required to be on-site when needed (approximately few times a week).
**Responsibilities**
- Respond in a timely manner to service issues and requests (via ticket system) while communicating with employees throughout the process
- Help setting up computers (PC and Mac), necessary peripherals, and software for new and current employees
- Management of corporate tools such as Active Directory, Azure AD, Jamf, Intune, Office 365, Jira, and Confluence
- Problem investigation and diagnosis
- Solution implementation
- Documentation of actions and findings
- Proactive support. On-going maintenance and monitoring of systems in accordance with appropriate plans
- Maintaining inventory of Corporate IT assets up to date
- Participate in the procurement process of Corporate IT assets
**Requirements**:
- Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatres commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated._
**Requirements**:
- Minimum 2 years’ experience within an IT Support role
- Good problems solving skills - “troubleshooting possibly”
- Experience with Microsoft ecosystem (Active Directory, Azure AD, Office 365, Windows, Exchange)
- Experience with the Apple ecosystem
- Working knowledge of networking (TCP/IP, routing, VLAN. Experience with Fortinet would be a plus)
**We value**
- Familiarity with SCCM/MDT and Jamf (or similar MDM)
- Experience with Jira and Confluence would be beneficial
- Excellent communication skills
- A passion for IT and technology
- Knowledge of PC hardware with experience in diagnosing problems
**Other information**:
**Some of our Company Perks**
- Global company with huge growth potential
- Small, creative, close-knit Engineering/Tech team who love to collaborate
- Meal allowance
- MultiSport card
- Home Office flexibility (2-3 times per week)
- 25 working days per year vacation entitlement
- 5 Sick Days - per calendar year
- Team events sponsored by the company
- Free refreshments in the office
- We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview._

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