IT Site Support Leader - Europe Region Brno

IT Site Support Leader - Europe Region

**Key Job Responsibilities**
EMEA Site Support
- Accountable for local site support across 12+ sites in Europe
- Lead and manage local internal & external resources
- Supplier management and coordination
- Define and track KPIs
- Maintain and improve agreed service levels
- Support escalations in EMEA
- Identification of root causes and management of escalations as necessary
- Resolve IT issues and guide users through solutions
Rolle HQ IT Leader
- Oversee all IT activities in Rolle Headquarters and Czech Republic offices (Brno and Prague)
- Accountable for Executive support
- Deliver high-quality, effective, and responsive service to users
- Partner with IT teams and vendors to provide compliant hardware, infrastructure, network, software support, and complex problem resolution in a rapidly developing environment
- Conferencing and event services
- Defining, implementing, maintaining, and supporting Garrett conference room standards
- Preparing, running, and supporting our top leadership townhalls, in collaboration with our selected vendors
**Education / Qualifications**
- Bachelor’s degree in IT, or a similar field such as Technology
- English fluent. Fluent in French is an advantage
- Microsoft certifications are nice to have
- Cisco certifications are nice to have
**Experience**
- Working years of relevant experience
- Experience in leading supplier teams (CSW) in an enterprise environment, supporting IT for executives and large, 24x7 enterprise-grade infrastructure environments
**Key Skills and Knowledge**
- Leadership skills
- General understanding of IT infrastructure
- Problem-solving mindset
- Strong oral and written communication skills
- Ability to work with diverse groups at all levels and functions
- Strong process orientation
**At Garrett, you will find**
- Amazing people to work with, and learn from
- Chance to fulfill your potential in an open culture
- Empowering leaders
- A friendly, collaborative work environment
- Impactful projects
- Recognition for your accomplishments and behaviors
- A great place to grow professionally
This is an exciting time to join Garrett Motion! Garrett is one of the automotive industry’s most iconic brands, a global innovator and technology leader that enables vehicles to be cleaner, more efficient and connected. With a nearly 70-year legacy, we serve customers worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.
Our comprehensive portfolio of emission-reducing and zero-emission solutions advance sustainable motion, from world-class turbocharging and electric boosting technologies for hybrids, to electrified powertrains and automotive software.
With innovations that combine the best of mechanical and electric, Garrett is redefining zero-emission automotive technologies.

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