IT Service Manager - Energy IT (F/m/d) Prague, Praha

IT Service Manager - Energy IT (F/m/d)

**Learn. Develop. Grow. But always: Share value**:
Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!
**Who we are**:
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.
Prague
**Your career at Deutsche Börse Group**:
**Your area of work**:
Deutsche Boerse’s Energy IT section is looking for an IT Service Manager to join the Operations unit of our M7 Product organization.
As an IT Service Manager, your role will be to ensure the service fulfillment of our customers. You will take the lead in incident and problem management processes; qualify and triage customer bug reports or information requests; and support the delivery of software updates & infrastructure maintenance via coordinating change and release plans with your product team. You will be a key part of our Product’s SaaS ecosystem, helping to bridge the gap between our customers’ productive operations and the agile software development lifecycle.
**Your responsibilities**:
- Plan & coordinate delivery of software artifacts (deployments) and configuration changes to test and productive environments
- Service fulfillment of customer requests (Info. requests, access & permissions management, report generation, configuration changes, etc.)
- Administration and maintenance of internal tools (Jira, Confluence, Opsgenie)
- SLA/KPI tracking, evaluation and reporting to stakeholders
- Paid stand-by duty for emergency response (‘pager duty’) on a shift rotation basis for services outside of business hours (approx. one week-long shift every two months)
- Plan & coordinate delivery of software artifacts (deployments) and configuration changes to test and productive environments
- Continual improvement & housekeeping of our Service management systems and related process to improve team efficiency and customer satisfaction
**Your profile**:
- Relevant experience in IT Operations, Service Management, Functional Analysis, Software test, IT Service Desk support or similar roles
- Strong written and verbal English communication skills
- Strong analytical & problem-solving skills and a desire to learn
- Self-organized individual with a structured working method
- Jira/Confluence/Opsgenie administration
**Why Deutsche Börse Group?**:
**Mobility**:
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
**Work environment**:
Collaboration, communication, or deep focus - in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
**Health and wellbeing**:
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
**Financial stability**:
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
**Hybrid work**:
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
**Flexible working hours**:
We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.
**Internationality**:
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
**Development**:
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

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