IT Operations - Cooperation for 12 Months Otrokovice

IT Operations - Cooperation for 12 Months

About Us: We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments. We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand. We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet. Our people take ownership to deliver on this promise every day. We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries. If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.
**General description of your responsibilities**:
**Duties will also include**:
- Servicing multiple sites and distributed infrastructure
- Assist in maintaining the corporate standard Applications, Servers, LAN, WAN, WLAN and Security.
- Support to resolve complex issues and escalations with 2nd and 3rd level.
- Perform documentation, support implementation and adherence of new and/or improved IT processes following Trelleborg IT standards.
- Would be assigned projects in the course of their work.
**What you will be responsible for**:
- Implementation/Installation and administration/maintenance on all aspects of IT infrastructure services with focus on availability, reliability and manageability following Trelleborg IT standard processes in coordination with responsible IT management.
- Support of asset management processes following defined Trelleborg Policies and IT standards.
- Identifies, diagnoses, and resolves IT infrastructure incidents as the first/single point of contact for all Trelleborg users. Communicates known solutions to end-users in a user-friendly and professional manner.
- Administration and reporting of user service requests as defined by IT management.
- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
- Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems.
- Active contribution to 2nd level group activities where required.
- Support implementation of new and/or improved IT processes following Trelleborg IT standards.
- Improvement of personal skills within the area of responsibility.
- Problems, solutions, results of project work as well as any elaborated results within the area of responsibility must be documented in an understandable manner.
- Contribute ideas to improve IT processes/services.
- Work collaboratively with others to achieve group goals.
**What we expect from you**:
- Education and experience in technical computer and networking service support.
- Associates degree of computer science or Bachelors degree is preferred but equivalent combinations of education, experience, and certification will be considered.
- A minimum 3 years’ experience of working in a preferably global IT organisation supporting Microsoft platforms underlined by respective training certificates, such as MCP, CCNA; MCSE or equivalent.
- Experienced in working in a culturally diversified fast-paced environment.
- Experienced in implementing, documenting and operationally maintaining IT infrastructure.
- Experienced in interacting with and management of external suppliers & service providers
- Good verbal/conversational and written communication skills in English combined with the ability to communicate effectively
- High level of customer focus and strong customer support commitment.
- Ability to travel internationally
- Ability in working in a culturally diversified fast-paced environment.
- Ability to cooperate with technology teams, managements and end users.
**We can offer you**:
- The background of a strong multinational company.
- Space for self-realization and the possibility of professional and career growth.
- **Full-time position for a definite period (12 months),**:
- **Cooperation is possible, both internally or externally.**:
- 5 weeks holiday, company meals, pension contributions and more.
- Place of work: Otrokovice, Czech Republic.

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