IT Deskside Support Analyst / L2 Prague, Praha

IT Deskside Support Analyst / L2

**The Opportunity**:
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
**What youll be doing**:
- Support employees via IT ticketing system for requests, incidents, events, and alerts that require action from IT Operations.
- Help maintain equipment inventory, including processing and ordering new equipment and safe asset disposal, and maintain inventory records.
- Maintain physical presence at designated service locations.
- Monitor, update and maintain tickets in a defined ticketing system. Respond to tickets, contact users, and plan workload.
- Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
- Remain current with emerging industry trends, identify new functionality to meet business needs and foster knowledge sharing.
- Performs other duties as assigned by management.
- Provide VIP (Executives) white glove support.
- Create and update/maintain knowledgebase articles.
- Interact with QuidelOrtho Service Desk and other IT Operations L3 support teams, as necessary.
- May be assigned to work as part of an IT Operations Project Team to provide technical support and/or guidance e.g., Network and/or phone system upgrades.
**The individual**:
- Ability to think and work independently, coordinate with team members, and escalate as required to perform all tasks.
- Strong interpersonal and customer service skills.2-3 Years hands on experience troubleshooting PC, printers, and mobile devices.
- Must have the ability to resolve technical issues under pressure.
- Experience building, maintaining and fixing Windows 10/11 systems and PC hardware.
- Experience managing inventory.
- Ability to pull data from multiple IT solutions for reporting or highlighting issues.
**What were offering**:
- Competitive salary
- Meal vouchers
- Transportation allowance
- Language courses
- Fit Office
- 3 sick days
- 5 weeks of holidays
- Employee awards
- Employee Assistance Program
- Benefit cards and more
**The role is based in Prague, Czech Republic.**
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