IT Application Expert & Project Manager Prague, Praha

IT Application Expert & Project Manager

KEY RESULTS/ACCOUNTABILITIES
1. Operational Excellence
- Monitor and ensure service delivery and operations within defined Service Level Agreements (SLA)
- Continuously improve the performances to provide the right services with the right quality at right costs - help to define and execute appropriate action plan
- Provide specialized system knowledge and actively contribute to resolution of incidents with company Service Desk and 3rd party providers
- Take responsibility for the technical resolution of incidents, reacting quickly to limit impacts and resolve the issue
- Liaise with internal IT teams and external providers on bug fixes and solution enhancements
- Prioritize individual incidents and ensure resolution in line with SLAs and quality standards
- Define and document operating procedures, new functionality and scope of development or customizing
- Deliver documentation to agreed standards, on time and error free
2. Customer Relationship
- Propose functional and technical expertise to solution design and troubleshooting, ensuring the user needs are understood, proposing business process improvements or evolutions, participating to functional specifications and workload evaluations
- Cross-training and presentations for colleagues and business key users
- Delivering user guides and support documentation to business key users
3. Project Management
- Contribute on definition of project scope, goals and deliverables that support business objectives in collaboration with all stakeholders
- Identify the expertise and skills required for the project
- Facilitate and orchestrate end-to-end project development while setting and continually managing project expectations with the project team, vendors involved in the project and other stakeholders
- In cooperation with other IT colleagues and suppliers, implements, tests and accepts provided solution / improvement
- Track project timelines, milestones, budget and deliverables
- Ensure project compliance with legal, regulatory requirements and with internal recommendations and standards (quality, security, architecture, etc.)
KEY WORKING RELATIONSHIPS
INTERNAL
Regular, close contact with:
- Zentiva users / business key users - Supply Chain & Commercial
- Zentiva HQ IT
- Zentiva local support
Irregular contact with:
- Zentiva IT managers in industrial sites and commercial affiliates
EXTERNAL
Point of contact for detailed expertise:
- Global and Local 3rd party suppliers
- External audits
SKILLS, EXPERIENCE AND KNOWLEDGE REQUIREMENTS
- Experience with programming and/or database languages
- Good knowledge of technologies and overview of business processes used in specific domain
- Experience dealing with users and/or clients from both a business and technical perspective
- Experience how to work in a Project and Support role
- Ability to come up with innovative solutions in defined area
- Good written and verbal communication ability to listen and cooperate with other people
- Good organizational skills and time management including the ability to prioritize tasks in a high-pressure environment
- Ability to work on own initiative and within a team environment
- Ability to investigate and analyze problems and propose solutions / improvements
- A practical, methodical and structured approach to work
- English language (spoken / written) on at least upper-intermediate level (B2)

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