Infrastructure Operations Engineer - Prague Prague, Praha

Infrastructure Operations Engineer - Prague

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft is a global ecosystem of dynamic workplaces, and our Czech location is no different. We have an ambitious goal to strengthen our international presence by growing a life-changing product, and your efforts will play an essential role in our collective success.
Infrastructure Ops engineers serve as experts in the products and services offered by the Infrastructure organization. They find solutions to problems with the products and help Infras customers work through technical difficulties. Through their investigations, they contribute to product knowledge and help make future support work easier.
**Responsibilities**:
- Help triage, debug and pull engineers to mitigate incidents and improve our systems
- Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
- Research, diagnose, troubleshoot, and debug customer issues encountered in the field
- Develop and contribute to internal and external knowledge bases
- Be a champion for Infras customers and hold Infra teams to a high standard of customer service
**Experience**:
- Experience debugging complex problems that span multiple systems
- Understanding of APIs, microservices, and cloud computing technology
- Familiarity with Kubernetes or other container orchestration solutions is a plus
- Familiarity with Envoy or other service mesh solutions is a plus
- Experience with Go, Python, or similar languages
- Excellent written and verbal communication skills, problem solving skills, customer service
and interpersonal skills
- Passion for customer service and ownership of the customer experience including
comprehensive issue resolution
- Understanding of support organizations and key indicators that drive supportability
- The passion and ability to learn new things, while never being satisfied with the status
quo
**Benefits**:
- Public Transportation allowance
- Mental health benefits
- Family building benefits
- 25 vacation days annually
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- This role will be in-office on a hybrid schedule if an established Lyft Location is available to the region — Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year._

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