HR Service Center Specialist
**Global HR Shared Services Representative**
The role is primarily responsible for:
- Supporting development of newly established HR Shared Services department
- Providing the support for ADP associates within EMEA countries (HR, payroll and technology related queries) over several communication channels
- Case Management
**RESPONSIBILITIES**
- Creates instructions, job aides, SOPS and templates per country specifications
- Creates SharePoint knowledge database
- Ensures that team SLAs and KPIs are met
- Provides high quality service to associates located throughout the supported countries when addressing questions or concerns
- Maintains strict confidentiality regarding all associate information
- Assists with other projects, as assigned
**COMPETENCIES**
- English language (minimum B2)
- General understanding of HR legislation and requirements
- Strong customer service skills
- SAP (GV) product knowledge will be an asset
**ATTRIBUTES**
- Works effectively as a team member to meet all departmental deadlines and ensures that all duties are completed in a timely and accurate manner
- Good communication skills, both verbal and written
- Effective time management
- Effective problem solving and resolution skills
- Must be able to function in a flexible and constantly changing environment
- Comfortable with a cross-border support system, with the ability to work independently among the team
- Aptitude to learn new technology
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce HR Service Center Specialist: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce HR Service Center Specialist?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy ADP.