Hire to Retire Services Expert with German Prague, Praha

Hire to Retire Services Expert with German

**Hire to Retire Services Expert with German, Novartis, Prague, Czech Republic**
The purpose of this role is to serve as the first point of contact for employees, managers and P&O community to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude. As part of the P&O services team this role executes complex administrative tasks and supports cross-functional processes as per the Novartis Service Catalogue. The purpose of this role is also to ensure the quality performance of a regional team and to participate in projects and own specific deliverables within P&O Services’ work streams.
**Your key responsibilities**:
Your responsibilities include, but are not limited to:
- Process HR related requests according to work instructions
- Virtually collaborate with international stakeholders and colleagues
- Act as a single point of contact for the customer
- Maintain HR data via SAP system
- Escalate requests that cannot be resolved directly to the appropriate experts
- Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation
**Commitment to Diversity & Inclusion**:
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
**What you’ll bring to the role**:
- Fluent English and German is a must
- Strong interpersonal, communication and teamwork skills
- Independent, dynamic, structured and committed way of working
- Bachelors degree / further education in HR as advantage
- Experience in HR and/ or Customer Service role in multinational environment as advantage
**You’ll receive**:
**Why consider Novartis?**
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent whats possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
**Accessibility and accommodation**:
**Division**
People & Organization
**Business Unit**
P&O People Services and Technology
**Country**
Czech Republic
**Work Location**
Prague
**Company/Legal Entity**
NOV CZE
**Functional Area**
Human Resources
**Job Type**
Full Time
**Employment Type**
Regular
**Shift Work**
No
**Early Talent**
Yes

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