Head of Regional Shared Services Indirect Liberec

Head of Regional Shared Services Indirect

**LOCATION**: Liberec / Czech Republic |
**COMPANY**: Knorr-Bremse Services Europe, s.r.o. |
** DEPARTMENT**: I/MD Managing Director |
**REQUISITION ID**: 5304 |
**ON-SITE/REMOTE**: Hybrid
Do you want to join an exciting and offensive growth journey as Head of Regional Shared Services Indirect Purchasing Europe in an international company? Welcome to the company that through its products and services contributes to increased global sustainability.
Your tasks:
- Manage and coordinate the overall Service Delivery process, ensuring the delivery of high quality services across the organization
- Establish and maintain effective relationships with customers, stakeholders, and other service providers
- Develop and implement service delivery strategies to ensure that customer requirements are met
- Monitor and analyze service delivery performance and customer feedback to identify areas for improvement
- Lead the development and implementation of service delivery plans and processes that meet customer needs
- Create and maintain service level agreements with customers
- Develop and implement procedures for handling customer complaints and feedback
- Monitor and review customer experience surveys to identify trends and areas for improvement
- Identify and resolve service delivery issues in a timely manner
- Provide training and guidance to staff on service delivery policies and procedures
- Ensure that service delivery meets customer expectations and contractual requirements
- Work closely with other departments to ensure that customer needs are met
- Stay abreast of industry trends and best practices related to service delivery
Your profile:
- Business Services background - Purchasing, 7+ years
- Strong leadership skills
- Excellent communication and organizational skills
- Ability to prioritize tasks and manage competing deadlines
- Ability to build and maintain relationships with stakeholders and vendors
- Knowledge of service delivery processes
- Knowledge of project management principles and best practices
- Technical aptitude with an understanding of IT systems and networks
- Ability to identify, analyze and resolve complex issues
- Excellent problem-solving skills
- Ability to motivate and mentor team members
- Strong attention to detail
- Ability to manage budgets and cost control measures
- Proven track record in successful delivery of services
- Business fluent in English, German preferred
**ARE YOU INTERESTED?

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