Group Retention Specialist Prague, Praha

Group Retention Specialist

Praha 2, CZ, 12000**Lets play**
**together**:
**About our company**:
Fortuna has become on estoblished brand among customers within just o few years. We become o proud international Family of companies carrying Fortuna Entertainment Group from the first betting shop.
We want to go further and be known for having the best tech deportments offering our employees the usage of modern technologies, and being part of many exciting projects. Our new home is the remarkable Churchill II building. which has a view of Prague.
Every detail underlines the companys corporate culture and represents our values. The workplace layout is 100% ecological, providing ideal conditions for everyday work. We all work as one team and treat each other with respect, openness, a sense of honor, and respect for individual and cultural differences.
Fortuna has become an established brand among customers within just a few years. We became a proud international Family of companies carrying Fortuna Entertainment Group from the first betting shop. We want to go further and be known for having the best tech departments offering our employees the usage of modern technologies and being part of many exciting projects. Our new home is the remarkable Churchill II building, which has a view of Prague. Every detail underlines the companys corporate culture and represents our values. We make every decision and measure every outcome based on our values. Therefore, we focus on keeping accountability, boldness, and customer-centricity at the heart of our philosophy. The workplace layout is 100% ecological, providing ideal conditions for everyday work. We all work as one team and treat each other with respect, openness, a sense of honour, and respect for individual and cultural differences.
Do you want to be one of us?
FEG brands have huge databases of clients across our markets and brands.
**RESPONSIBILITIES**
- Support other team-members in building new personalized content campaigns
- Contribute to process optimization (both internal and external)
- Use powerBI reporting and other reporting tools to optimize the campaign setup
- Prepare montly and weekly reporting of CRM activities
- Create AB test scenarios to optimize effectivness of CRM communication
- Ensure all bonuses, codes, promotions and campaigns are delivered and correctly set up
- Suggest continuous improvements for communications to optimise performance versus KPI’s and recommend improvements where required.
- Ensure day to day brief - build - deliver process runs effectively + efficiently
- Be up to date with new trends and developments across communications channels in e-commerce
- Proficient in all marketing communication channels and utilising all systems and tools
**Requirements AND OTHER SPECIFICATIONS - Knowledge, Skills and Experience**
- Fluent English (local languages an advantage - Czech, Slovak, Polish, Romanian)
- At least 2 years experience as a CRM executive or similar positions
- Strong analytical/commercial/numbers focus including experience of managing significant marketing budgets
- Good technical knowledge of CRM and analytical systems
- A growth mindset - always be looking for how we can get “just that 1%” better
- Excelent eye on detail - you are almost perfecionist
Equal Opportunity
Fortuna Entertainment Group is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, sex, age, national origin, citizenship status, religion or belief, marital status, genetic information, sexual orientation, gender identity, military/veteran status, physical or mental disability or any other characteristic protected by applicable laws.
Responsible Gaming
Fortunas main objective is to protect our customers by providing a safer gaming environment. For these purposes, exploring best Player Protection Practices and current challenges within the industry, we have implemented an integrated technical system called Fortuna Player Protection (FPP), which uses markers of harm to identify behavioural changes and log red flags when there are indications about possible problematic behaviours.
Fortunas Player Protecting Measures include:
- Providing high-level Responsible Gaming training to all customer-facing staff
- Detecting Players at Risk, using Markers of Harm behavioural analytics
- Implementing Responsible Marketing Strategies

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