Global Service Lead, SAP Infrastructure Prague, Praha

Global Service Lead, SAP Infrastructure

**This role can be based in Hyderabad**
Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.
Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.
Join us as a Founder of our ‘new’ Sandoz!
The Global Service Lead, SAP Infrastructure will develop, deploy and manage SAP Infrastructure to support technology-enabled business strategies and operations while constantly maintaining the expected availability, performance, and capacity.
Please note the role can be based in Prague or Hyderabad.
Your Key Responsibilities:
Your responsibilities include, but not limited to:
- Lead the effective delivery and operations of SAP Infrastructure Platforms including all SAP technologies and associated services.
- Manage a team of engineers covering the SAP Infrastructure area by allocating financial and human capital and ensuring timely and effective delivery of services.
- Retain, recruit, hire, manage and coach a highly specialized and globally distributed team of technology professionals to execute our vision.
- Establish standardized design and development processes to enable cost effective delivery. Oversee the operational health, management, security, lifecycle, and reliability.
- Support and ensure compliance to defined IT Governance controls, standards, and practices.
- Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations. Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels.
- Serve as a role model and ensure all next line leaders are visible and effective partners with IT counterparts, broader Sandoz stakeholders, and service providers.
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
What you’ll bring to the role:
Essential Requirements:
- University degree in Computer Science or comparable education.
- Fluent English written and spoken.
- 10+ years of experience in working with SAP technologies, especially in Infrastructure and Basis Support.
- Experience in both on-prem and cloud deployment of SAP solutions.
- Experience in hybrid and multi-cloud environments.
- 5+ years of experience in managing engineering teams.
- More than 10 years of experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.
- Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function.
Competencies:
- IT Infrastructure Management.
- IT Service Management Practices (ITIL Foundation Certification).
- Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards.
- Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement).
- Superior reasoning and decision-making skills.
- Documented experience working across IT Teams.
- Proven ability to establish and maintain strong long-term relationships, communications and interact professionally with a diverse group of Executives, Managers, and Subject Matter Experts in IT.
- Customer and service first attitude.
- Great communication skills
You’ll receive:
- Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary.
- Risk Life Insurance.
- 5-week holiday per year (1 week above the Labor Law requirement).
- Cafeteria employee benefit program - choice of benefits from Benefit Plus CZ in the amount of 12,000 CZK per year.
- Meal vouchers in amount of 120 CZK for each working day (full tax covered by company).
- Multisport Card.
- Company Car.
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
The future is ours to shape!
Sandoz

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