Global Service Expert, Virtual. & Monitoring Prague, Praha

Global Service Expert, Virtual. & Monitoring

Develop, and execute Virtualization & Monitoring Platforms and solutions around them to support technology-enabled business strategies and operations anywhere and anytime while constantly increasing agility and scalability.
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
Major Accountabilities
- Operate Virtualization & Monitoring Platforms.
- Execute the effective delivery and service operations of Virtualization & Monitoring Platforms leveraged in the organization.
- Over-see the operational health, management, security, lifecycle, and reliability.
- Responsible for the 24x7 operational oversight and direction to both external technical and engineering teams.
- Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations. Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels.
- Support and ensure compliance to defined IT Governance controls, standards, and practices.
Competencies
- IT Service Management Practices (ITIL Foundation Certification)
- IT Infrastructure Management
- Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
- Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement)
- Superior reasoning and decision-making skills
- Documented experience working across IT Teams
- Customer and service first attitude
Ideal Background
**Education**:
Education in Computer Science or comparable
Languages:
Fluent English written and spoken
Experience and Skills:
10+ years of experience in working with hypervisor and virtualization technologies.
5+ years of experience with latest generation monitoring tools, like Splunk or ELK Experience with hyper converged infrastructure platforms Experience in both on-prem and cloud deployment of workloads. Experience in hybrid and multi-cloud environments.
Experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.
Track record in delivering on time, quality and budget. Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function.

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