Z DOMOVA

FULL REMOTE - IT Helpdesk Support with German - Night shifts

Our client, an IT and Engineering Solutions company spanning EMEA and the USA looking for dynamic Serive Desk individuals with German to join the international team for night shifts.

Remote Option: For those based in the Czech Republic, we offer a remote work setup.

• Provide technical support for hardware, software, and mobile devices on 1st level
• Resolve software, hardware and device issues reported by the end users
• Document user issues meticulously in ITSM tool
• Adhere to processes and update knowledge documents
• Manage ticket backlog
• Drive continuous service improvement
• Collaborate closely with onsite IT technicians

• Fluent German and English (written and spoken) communication skills - must have
• Good understanding of Information Technology; trends, products and solutions
• 1+ years’ experience in a similar position supporting a variety of technologies and services
• In-depth knowledge of:
  
  • Windows OS (Windows 10 & 11)
  • Microsoft Office & Office 365 applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices
  
  
• Basic knowledge of:
  
  • Active Directory
  • Exchange
  • Familiarity with the Service Now ticketing system is an advantage
  
  

• Candidates have to declare Criminal record extract not older than 3 months

• Broad range of activities, tasks, and projects
• Fully remote
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and newborn surprise)
• Contributions to wellness programs (multisport card)
• Refreshments in the office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

• z domu

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