Nabídka práce: Full remote - IT Helpdesk Support with German - Night shifts - Česká republika

Z DOMOVA
Full remote - IT Helpdesk Support with German - Night shifts

Náplň práce

Our client, an IT and Engineering Solutions company spanning EMEA and the USA looking for dynamic Serive Desk individuals to join the international team. Remote Option: For those based in the Czech Republic, we offer a remote work setup.

Provide technical support for hardware, software, and mobile devices on 1st level

Resolve software, hardware and device issues reported by the end users

Document user issues meticulously in ITSM tool

Adhere to processes and update knowledge documents

Manage ticket backlog

Drive continuous service improvement

Collaborate closely with onsite IT technicians

Požadujeme

Fluent German and English (written and spoken) communication skills - must have

Good understanding of Information Technology; trends, products and solutions

1+ years’ experience in a similar position supporting a variety of technologies and services

In-depth knowledge of:

Windows OS (Windows 10 & 11)

Microsoft Office & Office 365 applications

PC/Laptop hardware

PC/Laptop peripherals, including printers

Mobile devices

Basic knowledge of:

Active Directory

Exchange

Familiarity with the Service Now ticketing system is an advantage

Candidates have to declare Criminal record extract not older than 3 months

Nabízíme

Broad range of activities, tasks, and projects

Fully remote

Flexible working conditions

Minimum 5 weeks of vacation

Paid sick days

Meal vouchers

Vouchers (B-day voucher, wedding, and newborn surprise)

Contributions to wellness programs (multisport card)

Refreshments in the office

Further development and professional advancement

Friendly and international working environment

Company-sponsored events

Competitive salary and various benefits

Detaily o pracovním místě:

Firma:	ManpowerGroup s.r.o.
Lokalita:	Z DOMOVA
Pracovní pozice:	Full remote - IT Helpdesk Support with German - Night shifts
Směnnost práce	Plný úvazek
Nástup do práce od:	IHNED
Nabízená mzda:	50 000 - 55 000 Kč / měsíc
Nabídka přidána:	10. 12. 2024 Pracovní pozice aktivní