Event Executive - W Prague - Pre-opening Prague, Praha

Event Executive - W Prague - Pre-opening

**Additional Information** EU Nationality or work permit for the Czech Republic needed.
**Job Number** 24169812
**Job Category** Sales & Marketing
**Location** W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**JOB SUMMARY**
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up selling and offering enhancements to create outstanding events.
**CORE WORK ACTIVITIES**
**MANAGING EVENTS**
- Manages sales efforts for the hotel’s outlet including local corporate and social catering.
- Co-operate with B&F, Banqueting and Marketing department to achieve budgets.
- Maximizes revenue by up-selling packages and creative food and beverage.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand.
- Up-sells products and services throughout the event process.
- Forecasts event revenue (catering and audio visual) for the groups.
**MANAGING EVENT LOGISTICS AND OPERATIONS**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges/ and/or develop alternative solutions.
- Participates in customer site inspections and assists with the sales process as necessary.
**EVENT OPERATIONS**
- Monitors all contractual agreements pertaining to, meeting space, beverage and food and special concessions.
- Coordinates all agreements stipulated in the group / event contract between operational departments.
- Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling.
- Effectively communicate to all hotel departments the information necessary to successfully execute the groups needs. Provide feedback with solid and open communication.
- Maintain strong client relations and follow up on deposits due and all necessary information to properly organize group needs.
- Verify credit information submitted in Finance department at point of turnover.
**ENSURING AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence always known to customer during this process.
- Uses personal judgment and expertise to enhance the customer experience.
**CANDIDATE PROFILE**
- 2 years experience in the event management or related professional area required.
- Fluency in Czech and English
LI-Onsite
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Zajímavé nabídky práce v okolí: