Enterprise Customer Success Manager @ Creatio (práce v Polsku)

Enterprise Customer Success Manager @ Creatio

Polsko

Required skills and qualifications:           

• Fluency in English is a must.
• Experience in B2B account management or project management with Enterprise accounts of not less than 4 years.
• Desire to learn and adapt fast according to a changing market environment.
• Customer-centric expert with a track record in delivering customer success.
• Project management experience with full-cycle Corporate and Enterprise projects.

We are looking for an Enterprise Customer Success Manager, who will be responsible for maintaining and developing customer relationships. 

What you should expect from us:             

• The award-winning product (a Leader in Gartner Quadrants) to be proud of.
• A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
• Culture of genuine care, ownership, dedication, and high standards (learn more here).
• A vibrant corporate life: enjoy the opportunity to explore your teammates cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
• Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
• Creatio offers all team members competitive pay.
• Paid leave options for life-qualifying events, sicknesses, etc.
• Nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.

Our core values:

• One Team - Regardless of our location, we always work as one towards the same goal.
• Genuine Care - We genuinely care about our customers, partners and co-workers. This is a defining part of our DNA.
• Passion- We find meaning and purpose in what we do. We don’t make excuses and never stop until it’s done.
• Strive for Excellence- We push ourselves to deliver according to the highest standards.
• Grow Every Day - We work hard to become a better version of ourselves and embrace an everyday improvement approach.

,[Maintain and develop long-term relationships with strategic global customers of the Enterprise segment. , To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives. , Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues. , Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties. , Grow customers portfolio through zero churn and active cross and up sales. , Maintain higher than industry average NPS score. ] Requirements: Project management Additionally: Private healthcare, Career growth, Sick days, Paid vacation, In-house trainings.

Kategorie

customerService

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