Service Efficiency Manager Praha

Service Efficiency Manager

Popis pozice
Our company is under the wings of the French BNP Paribas. The star logo is familiar to most people thanks to the sponsorship of the biggest tennis tournaments. And our mission is also stellar – to protect our clients in the event of sudden life events, such as a loss of income due to loss of employment or long-term illness.

We are currently looking for an Efficiency manager, who will help us with monitoring and improvement of our service delivery. It is not a leadership role.

And what will be your responsibility? Streamlining operation processes and systems to enhance our productivity!

This role covers following activities

* Ensuring regular updates in Service Catalouge based on changing business needs
* Cooperating on defining measurable KPIs
* Preparing comprehensive internal and client facing presentations
* Cooperating with other managers on streamlining & automation of their processes
* Establishing document management processes, systems and tools
* Providing regular and ad-hoc analysis of performance

Your profile

* Fluent English spoken and written
* Great communication and presentation skills
* You are familiar with external IT standards (ITIL, ISO, etc.)
* Proficiency in MS Office (Excel, Powerpoint) and MS Visio
* Knowledge of task management systems - JIRA, Azure DevOps/TFS...
* Working knowledge of Sharepoint and Confluence is a big advantage

What we offer

* Possibility to work in a dynamic and professional team in an international company with a strong background.
* Flexibility in the form of a flexible working week, when you choose the beginning and end of your working hours.
* A wide range of interesting benefits (5 weeks of vacation, free days, 18.000 points per year to cafeteria for culture, sport, education and other activities; meal vouchers, generous pension contribution, etc.).
* The opportunity to learn from experts in your field, you can look forward to professional and soft trainings with us. We also offer talent programs or the opportunity to participate in voluntary CSR activities.

## Benefits
- Bonuses
- Notebook
- Contributions to the pension / life insurance
- Flexible start/end of working hours
- Meal tickets / catering allowance
- Holidays 5 weeks
- Educational courses, training
- Cafeteria
- Contribution to sport / culture / leisure
- Education allowance
- Sick days
- Occasional work from home
- Launch of a completely new project

Zajímavé nabídky práce v okolí: