E-commerce Technical Support Specialist Prague, Praha

E-commerce Technical Support Specialist

Seniority Level: Entry level
Talent
Our E-commerce Technical Support Specialist is responsible for supporting EU platforms and customer needs.
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us.
We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.
Cheers to dreaming big!
What will you be doing:
- Day to day support linked to EU platform, modules and connected systems (BEES)Provide technical support and troubleshooting and investigation to internal teams- Develop custom reporting to create valuate insights to the team and stakeholders- Process drafting and documentation with business- Enhancing/assisting support teams to provide excellent customer experience- Provide regular update to ticket initiator and stakeholders- Collaborate with internal stakeholders.
What youll bring:
- C1 in English- Intermediate Excel knowledge- SAP ERP (nice to have)- Level 1 IT support (nice to have)- Salesforce or CRM knowledge would be advantageous- Bring your creativity to the team and role, where your ideas can be developed and recognized.
We also offer great Benefit & Perks package!- Benefits for you and your family to help your physical and mental health- Competitive parental leave and pension contributions (2,5%)- 25 days holidays per year- Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)- A beer allowance to enjoy our brands- Meal vouchers- Employee networks to support diversity and inclusion- Local Bonus- 26 weeks paid leave for primary caregivers- ‘Return to Work’ programme
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
- We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience._
- As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply._
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