Duty Manager - Hilton Prague Prague, Praha

Duty Manager - Hilton Prague

**Info**:
As Duty Manager you would be responsible for the shift, managing all aspects of the operation to ensure that our guests have a great stay by maintaining the highest levels of service. Your leadership skills and decisions making will be key in the successful delivery of our outstanding guest experience
Our Duty Manager will be responsible for the operation during their shift and ensure that all areas are running smoothly and efficiently,
Our Duty Managers will work with HODs in every department.
Some Key Front of House tasks will include working with Guest Relations Managers and Concierge re VIPs and handling complaints. They will also support F&B areas during peak times.
**Náplň práce**:
Ensure quality and standards are met consistently across all departments.
Dealing efficiently with all guest comments, from satisfaction and compliments to complaints. Anticipate guest’s needs, and proactively manage their expectations.
Assist in monitoring and reviewing all department procedures as laid down in the standards of performance manuals
Work closely with all department managers to support the operations and ensure daily procedures are followed; ensuring delivery of exceptional guest service from each department.
Be proactive in reading and understanding guest’s needs to ensure mínimal issues occur during your shift.
Participate in the rolling rotation for day/night guest service management and DM shifts
Have full knowledge of the hotel and all departments
Have presence in the hotel lobby and other guest areas, particularly at busy times.
Be responsible for health, safety and security for the hotel whilst on shift and stay current with all hotel products, services, policies and emergency procedures.
Support the senior management team in ensuring all legal responsibilities are adhered to with reference to Food hygiene, Licensing laws, Health & Safety, Fire precautions, Security and safety, HACCP, COSHH, etc
Ad hoc projects as directed by the Operations/Finance Directors to support Hotel business when needed.
**Požadujeme**:
Be trustworthy and diligent
Display a degree of tact and diplomacy
Displays a pleasant and cheerful disposition to guests and employees
Have the ability to assimilate information quickly
Be able to clearly communicate to guest, Management and employees alike
Have excellent attention to detail
Have previous duty manager or senior supervisory experience within a Hotel environment..
Possess excellent guest service skills.
Have a passion for their role and hospitality.
Have a mature and pleasant manner for dealing with customers and team members alike
Be capable of excellent upselling all areas of the Hotel, and other hotels in the group.
Good knowledge of Health and Safety and security procedures.
Excellent leadership skills and exceptional communication skills.
A passion for delivering exceptional levels of guest service.
Be fully conversant in all legal and operational procedures within a Hotel
Good understanding of Hotels
Experience in a similar role
Knowledge of Opera would be beneficial, but not essential.
**Nabízíme**:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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