Dispute Management Team Lead @ Capgemini Polska Sp. z o.o. (práce v Polsku)

Dispute Management Team Lead @ Capgemini Polska Sp. z o.o.

Polsko

• Proven experience in a Finance & Accounting role, including managing of Dispute Specialists.
• Strong problem-solving skills and the ability to handle complex queries and escalations.
• Excellent negotiation skills that deliver the desired result.
• Fluent English, both spoken and written.
• Excellent communication and interpersonal skills.
• Education background in Finance / Accounting / Economics / Mathematics appreciated.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

,[Managing escalations and ensuring the overall team cycle time and effectiveness for deductions and disputes., Acting as the first escalation point for contested disputes and deductions., Escalating problem deductions and disputes to the client in accordance with the escalation policy and preparing recommendations for actions., Reviewing query developments and trends at various customer levels, providing root cause analysis of anomalies, and recommending solutions., Attending face-to-face customer meetings as required.] Requirements: Accounting Additionally: Private healthcare, Modern technologies, Home office, Benefit platform, Certificates, Pluralsight, Life insurance, Udemy for business, Modern office.

Kategorie

finance

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