Data Scientist - Closed Loop Program (Brno Office Brno

Data Scientist - Closed Loop Program (Brno Office

About the job:
The Red Hat Closed Loop program, within the Experience Engineering organization, is looking for a Closed Loop Program Data Scientist to join us in Brno, Czech Republic. In this role, you will have the responsibility for gathering, administrating and analyzing data. You will be interacting with cross-functional teams globally to gather feedback through performing Closed Loop retrospectives on critical escalations, and to analyze data to identify improvement opportunities that address root causes impacting customer experience. Further, you will manage the process and system used to log and track identified improvement opportunities.
You will cultivate a culture of learning, preventing, and recovering from mistakes via closed-loop programs. You need to be motivated and curious with a passion for improving the customer experience.
The position is Brno Office based in combination with hybrid model.
What you will do:
- Develop methods, processes, and systems to consolidate and analyze escalation data, closed loop retrospective feedback and other relevant data to generate trends and actionable insights leading to identification of improvement opportunities.
- Work with stakeholders across the company to bring our specific needs into the AI adoption, and develop AI solutions that enhance our program capabilities and deliverables.
- Manage the Jira Closed Loop improvement opportunity project administration including maintenance of playbooks and other process documentation. Continuously develop and adapt tools and processes to developing requirements, in close collaboration with the program team.
- Log identified improvement opportunities in the Jira tracking project and follow up with assignees on the improvement action status.
- Facilitate a Closed Loop retrospective for every critical escalation in scope for the program to gather feedback on escalation root causes and agree on improvement opportunities. Create a psychologically safe space where teams can discuss anything that affects their work and/or collaboration.
- Create reports and presentations required to communicate retrospective and improvement opportunity outcomes and analytical insights to stakeholders and broader Red Hat audiences.
What you will bring:
- Strong analytical skills and experience in identifying meaningful insights from diverse data sources, blending quantitative assessments and qualitative inputs.
- Knowledge of BI technology and experience from developing methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources.
- Experience with reporting and use of tools like Tableau, SFDC, Jira and the Google suite
- Ability to synthesize and deliver information to a variety of audiences, including executives and other business leaders.
- Masterful facilitation, communication and interpersonal skills (both on-line and off-line).
- Good organizational and project management skills, superior attention to detail.
- Basic understanding of the Red Hat solutions portfolio, technical support delivery and open source software development processes.
- Motivation and curiosity, with a passion for data analytics, problem solving and a customer centric mindset.
- Be comfortable working in a collaborative, open team environment (e.g. lots of impromptu brainstorming, frequent co-ownership on project deliverables).
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