Customer Support Specialist Prague, Praha

Customer Support Specialist

Join our growing customer-oriented team and move to the cutting edge of technology and real estate.
**We are...**:
... digitizing real estate, the largest asset class in the world. Realpad is a customer experience software for real estate developers. Our mission is simple: Help real estate developers be more efficient and provide a great customer experience to home buyers. With over 130 customers in 12 countries, we’re on a good track to becoming a leading player in this industry. We’re headquartered in Prague and have local teams in Budapest, Bucharest, and Belgrade.
With our expanding customer base all over Czech and Slovak, we are looking for smart, customer-oriented talent to join our local team and ensure the satisfaction of our existing customers.
We are a young, ambitious, and goal-oriented company that values personal freedom and dedicates ourselves to the continuous improvement of both the company and ourselves. We hold high expectations for others, so we foster a strong team spirit rooted in mutual support and collaboration.
**We offer...**:
the opportunity to grow in the field where the real estate market meets technology, or as we usually call it - proptech. Have the flexibility to do the work like it is in the 21st century and gain extensive freedom by delivering your results. We want to trust and support you as you grow your talents and increase your financial compensation dramatically.
**Responsibilities of Customer Support Specialist (CSS)**
As a Customer Support Specialist, your main responsibility is to serve as the primary link between our customers and our product. You will engage with our customers daily, either through the helpdesk or via phone, to help them solve their problems. This may involve investigating the root cause of the issue or actively listening to customers to better understand their situation and provide the most effective solution. You eagerly listen to customer needs and hungrily seek solutions.
**As a CSS, you get to**:
- Communicate directly with our customers - key players in the real estate markets of Czech Republic and Slovakia. Understand customer needs, deliver promptly, and maintain high-quality communication.
- Be the ultimate owner of our customers requests. You will guide them through our product and help them solve their problems.
- Cooperate closely with the product and Customer Success team. Advocate for customers needs and ensure that our product meets market demands.
- Benefit from super flexible working hours, with a core time of Monday to Friday, 9-5. You can also work after hours or on weekends. We understand exam periods and provide sufficient time off.
- Enjoy the flexibility of working from home or our Prague 1 office (WorkLounge co-working).
- Learn from a talented and motivated team about proptech and real estate.
- Karolína Brnová
Data Entry**We look for**:
- **Czech or Slovak speaker** with an advanced level of English (B2). You have excellent communication skills in both languages.
- ** University student,** preferably at the Mgr. / Ing. stage of studies.
- ** Part-time contractor (OSVČ)** who can commit to approximately 100 hours per month. The compensation ranges from 150 to 170 CZK per hour, depending on mutual agreement and fit. We offer comprehensive administrative support to assist you in your role.
- ** Customer ambassador**. You advocate for our customers within our company and excel at managing customers expectations.
- ** Problem solver**. Your main focus is understanding the customers process and pain points. Your satisfaction comes from the value you deliver to the customer or from a problem you solved for them.
- ** Technology fan**. You understand various IT tools well and can quickly orient yourself to the new ones. Previous experience with extensive use of other CRM or IT tool implementation is advantageous.
- ** Owner**. You have a strong sense of ownership and responsibility to deliver on assigned tasks.
- ** Open mind & Drive**. You are open to taking and giving feedback to improve yourself and the company. You are constantly challenging the current status quo and looking for opportunities how to grow and improve.
- ** Flexibility**. You have the excitement for fast-paced growth and the ability to resist the stress that comes with it.
**We would...**:
...like to hear from you!
If you are interested in this position or opportunities in the company, send us your CV and short introduction about yourself and your motivation.

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