Customer support representative (English/German/C1 - is must) @ Wow 24/7
Requirements:
- Good German speaker with excellent command of English.
- Strong empathy and communication skills.
- Availability for training starting 1-2 weeks before the launch date.
- Empathetic and ability to deal with a sensitive condition in a mature, supportive manner.
- Attentive to detail.
- A friendly person with a desire to help people;
- Familiarity with PC to be able to learn a new platform
Languages:
- German and English
We are looking for a dedicated customer support specialist to provide excellent service to our client customers. Our client product is European manufacturer of natural health and beauty products, founded in 2016 by a couple who changed their lifestyle due to health issues. The company specializes in producing dietary supplements, superfoods, teas, and natural cosmetics. Products are PETA-certified, have vegan formulas and undergo independent laboratory testing. Socially responsible business focused on sustainable development and charity.
We offer:
- Probationary period: 2 months
- Working hours schedule: Monday to Friday, 9:00 am to 5:00 pm (EU time zone)
- Training: 1-2 weeks
- 18 days of paid vacation and paid sick days
- Remote job
Job Type: Full-time, (short-term and long-term involvement)
,[Provide general customer support via chats, and emails (maybe calls). , Assist customers in selecting the most suitable products based on their needs. , Communicate effectively and empathetically to resolve customer inquiries and issues. , Ability to deal with a sensitive condition in a mature, supportive manner , Maintain a high level of customer satisfaction and professionalism. , Process the backlog , Help with support during the high season ] Requirements: Testing, Communication skills, support Additionally: Sick days, Paid vacation.Kategorie
customerService
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Práce Customer support representative (English/German/C1 - is must) @ Wow 24/7: Často kladené otázky
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Práce je nabízena v lokalitě Remote.
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Tato nabídka práce je do firmy Wow 24/7.