Customer Success Lead Prague, Praha

Customer Success Lead

Hi, good you are here!
Spaceflow, a global PropTech company that revolutionises the way we interact with the built environment, is looking for a new Customer Success Manager that will help us grow further with our client base. We aim to find a professional who will be responsible for managing the onboarding and success of our customers with global real estate portfolios stretching from APAC to EMEA and North America.
Does it sound like your ? Lets have a look at more details.
**SPACEFLOW in a nutshell**
- We help landlords connect people with buildings in the all-in-one digital tenant experience platform.
- Spaceflow unlocks the true potential of office and residential buildings, as well as student housing and coliving, by digitising all tenant-facing operations, enabling smart building functions and helping communities thrive.
- Spaceflow helps real estate owners and users in numerous countries globally, most prominently in DACH, Scandinavia, Benelux, and the UK.
**Your Mission**
Your mission will be to deliver exceptional customer experiences and create value by deeply understanding your customers’ business needs and aligning them with our product capabilities.
You will take full ownership of the customer success function, acting as a product expert and consultant throughout the customer lifecycle. You’ll report on key success metrics, help shape the long-term customer engagement strategy, and drive innovation within the CS team to stay one step ahead.
**Responsibilities**
- Master the Spaceflow platform to provide seamless onboarding and guide customers toward valuable outcomes.
- Build strong relationships, proactively address concerns, and strategize for long-term success.
- Highlight success stories and gather feedback to enhance both the product and customer experience.
- Analyze satisfaction and usage data to identify growth opportunities and collaborate on account expansion.
- Own customer satisfaction and retention, reporting insights to leadership with strategic recommendations.
- Occasional travel required.
**What we’re looking for** ‍
- Fluent in English
- An entrepreneurial mindset, driven to explore and experiment with new ideas
- Proactive self-starter and problem solver
- 3+ years of experience in customer success or account management, ideally in B2B SaaS or software development company
- Comfortable engaging with C-suite contacts
**Wed love it if you had**
- BA degree in relevant field
- Experience in real estate tech is a big plus!
- Czech, German or other languages
**You can look forward to**
- Relaxed office atmosphere in a co-working space in Prague
- Driven, energetic people who are there for you
- After-work team events
- 25 days of paid leave
- Sabbatical leave after 5 years in the company
- 4 paid sick days per year
- Gym/Sports Classes contribution (Multisport card)
- International environment with English as the official company language
**How to apply: **
Please send us your CV with a few words about yourself and why you want to work with us at Spaceflow.
We’re looking forward to meeting you!

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