Customer Solutions Team Lead Prague, Praha

Customer Solutions Team Lead

Dataddo is a **recognized leader** in data integration solutions. Companies like Uber Eats, Epic Games, Ogilvy, Twitter, and Lounge Underwear trust Dataddo to help them instantly connect their data sources to dashboards and storages. We’re selected as a Gartner Cool Vendor in Data management.
We’re seeking a **highly skilled technical person with managerial experiences,** and a motivated individual to join our dynamic technology startup as a **Team Leader of the Solution Team** in **Prague**.
**What you’ll do**:
**Leading a team** of our Support Engineers, Integration Specialists, and Solution Architects, the team full of driven and ambitious people - people from different backgrounds and countries who are in the first line, helping to deliver the best of our product to our valued clients.
**Your mission as a Team Lead of Solutions**:
- ** Managing team members** - in the first place. Targets and KPIs setting.
- Your team will be working on different tasks at the same time, which will require good **organizational** skills, and the ability to **prioritize** and **communicate** with other teams.
- ** Managing projects** - enterprise deals. This requires close cooperation with the sales team with pre-sales requests, onboarding process, and implementation of the projects with clients.
- Addressing technical questions/issues with clients,
- Setting delivery expectations,
- Training newcomers. **Preparing and executing the onboarding** of technical roles.
- Assigning Solutions to deals and **overseeing the onboarding of the clients**.
- ** Your team is helping clients** with regular technical tasks and with specific account configurations for their use cases. Experience in a client-facing role is a must. You have to understand what your team is doing.
- ** Cooperation with developers**, product and marketing departments, and sharing inputs from work.
- Leading monitoring initiatives helping to make Dataddo app flawless.
- ** Working a lot with data, databases, and APIs.**
- ** Strategic thinking**:
- setting the future strategies of the department.
**And on top of that**:
- Cool Offices with a vibrant startup community, perks, and events.
- Flexible working hours and home office. But you will be needed at the office a lot. **This is not a remote job** so if you are seeking for remote work please stop reading.
- Company Mac.
- ** Free** coffee, drinks, IPA, Gin and snacks.
- Dataddo **sports clubs** - boxing.
- ** 5 weeks** of vacation.
- Czech language lessons for foreigners.
- Training and workshops. If you don’t grow, we don’t grow.
**What you need**:
- ** Experience**: Minimum of **5 years of experience in a technical role** within the technology industry. Prior experience of at least **2 years in a leadership** or managerial role. Technical and/or customer-facing work experience is a must.
- ** Technical Expertise**: Proficiency in a wide range of technologies and platforms relevant to our industry. A solid understanding of technology and software development processes is important. Demonstrated ability to troubleshoot and resolve complex technical issues efficiently. You are a data enthusiast and interested in programming.
- ** Leadership Skills**: Proven leadership abilities, including the ability to guide, motivate, and develop a team of support engineers and integration specialists. Strong interpersonal and communication skills to effectively collaborate with cross-functional teams and clients.
- ** Customer Focus**: A customer-centric mindset with a passion for delivering exceptional customer service. Ability to understand client needs, and ensure high customer satisfaction levels.
- ** Problem-Solving Skills**: Excellent problem-solving and analytical abilities to identify root causes, and implement effective strategies for continuous improvement.
- ** Organization and Prioritization**: Strong organizational skills to manage multiple projects simultaneously and prioritize tasks efficiently. Ability to work under pressure, meet deadlines, and adapt to changing priorities in a fast-paced startup environment.
- ** Adaptability**: Flexibility to adapt to new technologies, processes, and client requirements. Willingness to stay up-to-date with industry trends and advancements.
- ** Team Player**: Collaborative mindset with the ability to work effectively within a team and across different departments. Encourages a positive work environment and fosters teamwork and cooperation.
If you are a passionate, driven individual with excellent technical knowledge, leadership skills, and a strong desire to make a difference in the technology startup industry, we encourage you to apply. Join our Dataddo team and contribute to our mission of being a leader in new fast-growing industry.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you are the right fit for this role.
**About Dataddo**
Business Intelligence and data-driven decisions ar

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