Customer Service Supervisor with French - Cover for Prague, Praha

Customer Service Supervisor with French - Cover for

Operating Company: Ormco
Location: Prague,Hlavni Mesto Praha,CZ
Date Posted: October 1, 2024
Req Number: R5021028
Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.
Within the group, Ormco is an orthodontics part of the business, currently looking for a Customer Service Supervisor with French.
In this role you will collaborate closely with the Head of Customer Care and other team supervisors in order to ensure that Ormco is a reliable, professional and responsive partner for all customers with focus on the French market.
**What is your role going to look like?**
- Leading, supporting and developing team of 10 Customer Support Specialists.
- Working with stakeholders, like Sales and Credit collections, to deliver on targets with high customer satisfaction.
- Insuring the team has a high standards of Customer Experience (phone calls coverage, backups, professional customer approach).
- Working in continuous improvement methodology to find better and improved ways of working our processes.
- You care about building and maintaining excellent relationships with various stakeholders (sales, credit collection, finance, warehouse colleagues).
- Supervisors participate on stakeholders’ meetings to represent the CS organization, and to collect and act on Customer Experience feedback.
- You Guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.
**What can you look forward to?**
- WELL certified offices - we’re the only program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature )
- Initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
- 25 days of vacation
- 4 paid sick days
- Meal vouchers
- Hybrid work model
- Contribution to wellness and leisure activities - Multisport and Edenred
- Retirement plan contribution and life insurance
- Language courses
- Employee Assistance Program
- free consultations in mental health, legal and financial areas for you and your family members
- Company discounts
- Attractive work environment in Prague 8 - Libeň
- Free parking in the office
- Relocation support
- This Job is also suitable for persons with disabilities; attendance required - disabled-accessible building.
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**Job Requirements**:
**What will you bring?**
- Strong leadership skills and team-oriented personality, team player
- Proven successful experience of building and developing high-performing teams
- Stress management, strong structure and goal orientation
- Risk and project management driven by customer focus
- Ability to build strategic work relationships and negotiate with internal and external customers
- Efficient communication, provide constructive feedback, mentorship and coaching
- Fluent level of English language
- C2 level of French
We’re looking forward to receiving your CV.
Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.
**Corporate**:
**Operating Company**:
Ormco
Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

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