Customer Service Specialist with French Prague, Praha

Customer Service Specialist with French

Seniority Level: Entry level
DreamBig
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Budweiser, Stella Artois, Corona and crafting meaningful moments are what inspire us.
We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together. Cheers to dreaming big!
What will you be doing:
- Delegate and follow up the customer request resolutions with all internal stakeholders: CXC Team, Sales Team, Finance Department, Invoicing Team, Pricing Team, Master Data Team, Bonus Management, etc.
- Ensure all requests are treated and resolved within the pre-determined Service Level Agreement parameters.
- Treat incoming orders and requests from customers according to the process definitions to ensure delivery and invoicing to customers according to agreed SLA´s - on time in full.
- Coordinate order-related problem resolution (out-of-stock, SKU switches, delivery delays, product quality issues, etc).
- Manage system-related (automated) order messages and resolve these.
- Ensure Customer Satisfaction and contribute to the development of customer satisfaction strategies and initiatives
- Support the creation of new ways of order management (EDI, digital,), invoicing (e-invoicing), and any new project of process improvement.
What youll bring:
- C1/C2 in French and English.
- Able to work on own initiative and prioritize workload efficiently
- Advanced knowledge of our business/FMCG operations, or related fields
- Able to coordinate many different tasks at the same time
- Problem-solving experience and leading the resolution of the issue
- Customer-facing experience
- MS Office - Word, Excel, Power point, Outlook, Macro´s
We also offer great Benefit & Perks package!
- Benefits for you and your family to help your physical and mental health
- Competitive parental leave and pension contributions (2,5%)
- 25 days holidays per year
- Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
- A beer allowance to enjoy our brands
- Meal vouchers
- Employee networks to support diversity and inclusion
- Local Bonus
- 26 weeks paid leave for primary caregivers
- ‘Return to Work’ program
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience.
As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
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