Customer Service Specialist - Master Data Prague, Praha

Customer Service Specialist - Master Data

**Position**: Customer Service Specialist (with Master Data Team)
**Reporting to**:Customer Service Senior Manager
**Location**:Prague
**About us**
The Johnson & Johnson Global Services centre in Prague is one of five regional global services hubs located around the world. Its staff includes 800 professionals from varying cultures and backgrounds, speaking over 30 languages, who are actively supporting Johnson & Johnson teams across Europe, the Middle East, and Africa (EMEA) in the areas of Finance, Human Resources, and Procurement. Other opportunities are also available within our Contact Center.
Johnson & Johnson has been present in the Czech Republic since the early ‘90s with legal entities in different locations. In 2018, all three of our businesses and the Global Services team moved to one location to ensure collaboration and direct connection among the teams. The Waltrovka site was carefully chosen for its accessibility and ability to handle the high-tech requirements Johnson & Johnson needed at the site.
**About the role**
We are looking for a Customer Service Specialist whose main task would be to ensure great customer service experience in Medical Devices countries in the EMEA region.
Daily you will work as part of the Master Data team, supporting the following:
Support for requests to create/modify customer accounts via ERP system, JD Edwards
Management of product restrictions, Certificate deposits
Actions to improve the customer database
Ensure the proper integration of dematerialized invoices in the public, through the management and monitoring of CHORUS PRO (the portal in France for centralizing the submission of electronic invoices to the French public administration)
On this job, you will be able to learn, shape, and impact. We are hiring for potential, and we develop for future career development in many areas within JnJ.
**The responsibilities & the impact YOU will have**:
- Take charge of requests to create/modify JDE customer accounts and products
- Reception of requests for: creation of new customer accounts, closing of accounts for duplicate or inactivity, modifications ; attachment of CS/CB accounts, reopening of closed accounts, additions /deletion/transfer of deposit mentions (franchises) - management of product restrictions
- Entry in the CIGNON tool then validation by the specialist / supervisor of the order department
- JDE verification and confirmation of the completion of actions to the requestors
- Creation/update of management procedures
- Carry out actions to improve the customer database
- In collaboration with the process manager(s) and Continuous Improvement
- In collaboration with all customer service and supply chain teams
- Entry in the CIGNON tool for validation by the specialist / supervisor of the order department
- Manage and monitor CHORUS PRO daily according to incoming volumes
- Verification of the invoice content to identify the blocking point of the generation of the final invoice and make the necessary adjustment
- Follow-up of the invoice workflow: options are rejection or suspension
**Qualifications**:
**Essential skills**
- English language on an independent speaker level to allow you to manage daily routine within an international company environment
- Experience in the Customer Service or in a related area
- University degree or equivalent preferred
- Excel experience preferred
- Ability to summarize and analyse data
- 1-2 years business experience
- Attention to detail and problem-solving skills, eagerness to deal with case resolution
- Ability to work independently, but also as a part of a team
**More about us**:
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”
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