We are searching for a dedicated and skilled team member for the position in B2B customer service for our client, a world market leader in the oil and gas industry. If you are ready to become a reliable point of contact for English and Italian speaking customers and suppliers, apply now.
Making sure your assigned customers and suppliers are given a great customer experience
Communicating with customers and suppliers over the phone and by email regarding orders, invoices and payment completion
Making sure order management, invoicing and system support issues are worked on in a timely manner
Following up on customer and supplier issues and investigating the root cause.
Communicating with Sales and other functions regarding potential financial issues
Monitoring and maintaining KPIs regarding customer service processes
Požadujeme
A completed bachelor or master’s degree
At least 1 year experience in B2B customer service, logistics or order management
Fluency in English and Italian is essential
Great communication skills and customer focus
Good time management and team spirit
Nabízíme
Onsite work in a multinational team for a global company
Competitive salary
120 CZK meal vouchers fully compensated by the company
5 weeks of holidays
Annual bonus paid out in your January salary
Recognition award in the form of Flexi Pass vouchers
Possibility to get a MultiSport card
Covering the first 2 days of sickness with 100% of the salary
„Floating holidays“ – fully paid days off as a compensation for a public holiday during the weekend
