Customer Service Representative Prague, Praha

Customer Service Representative

**Position: Customer Service Specialist (Portuguese, English and Czech speaking)**
**Location: Prague (hybrid working. Minimum 2 days per week in the office)**
**Permanent/full time (40 hours: 0830-1700, Monday-Friday)**
**About Weber**:
In 1952, George Stephen Sr. changed the world of barbecuing, cutting a metal buoy in half and then adding a grate and three legs to create the iconic Weber kettle barbecue. Since then, we’ve been empowering grillers around the world. Weber doesn’t rest on its legendary heritage alone. We are driven by our relentless innovative spirit. Never standing still and always looking to new horizons - in performance, quality and experiences - we are always reimagining the future of grilling.
It’s this vision - and these family values - that guide us towards new horizons and into the future, bringing more and more people into the Weber family around the globe.
**About the job**:
- _Is your ambition to provide the ultimate customer service experience?_
- _Are you well-spoken with a friendly “phone voice” and great all-round communication skills?_
- _Do you thrive in a busy work environment and like to use your problem solving skills?_
As a part of our Customer Service Team you will be helping Weber customers from various countries including Portugal, Czech Republic, Slovakia. Your positive and customer-centric approach to resolving issues will be used on a daily basis. You will be working with all types of Weber customers, from the individual consumer to large-scale vendors, helping them to resolve a wide variety of issues.
This is not a high-volume call centre with pre-defined scripts. You will be required to work across multiple clients, resolving complex queries that may require collaborating with international departments across Weber and constantly learning new product information.
**Some of your key responsibilities**:
- Handling of inquiries and claims from the end-users and dealers
- Collaborating with multiple international departments across Weber
- Technical support, troubleshooting, problem solving
- Upselling and providing inspiration to vendors and customers about how to get maximum impact from their Weber products and purchases.
**About you**:
- Proven experience from a busy customer service environment
- Fluent Czech and Portuguese language, comfortable communicating to a professional business standard
- Intermediate level English language skills
- Excellent Microsoft Office skills
- Highly organised with excellent attention to detail and ability to effectively prioritise workload
- Highly collaborative and enjoys providing an exemplary service to global colleagues, customers and vendors.
- Preferred (not essential) Navision, SAP, Zendesk, Salesforce
**Weber Culture and Benefits**:
The Customer Service team thrive in a collaborative and international environment. The culture is focused on exceptional levels of customer care, taking ownership and being accountable for the successful completion of day to day and project work.
**Just some of our Benefits**:
- 20 days + additional Christmas leave
- Hybrid working
- Weber welcome package, grill training and employee discount scheme
**To apply**:
Pay: 40,000.00Kč - 45,000.00Kč per month
Ability to commute/relocate:
- Praha, Hlavní město Praha: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Czech (required)
- Portuguese (required)

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