Customer Service Representative Prague, Praha

Customer Service Representative

**Position**:CUSTOMER SERVICE REPRESENTATIVE**
**Location: Prague, Czech Republic**
**Reporting to: Customer Service Team Lead**
**About J&J**:
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”
**Job Summary**:
Our Customer Services department is hiring for a Czech speakers with previous Customer Care experience who will be responsible for providing direct support to customers and facilitating transactional activities. The Customer Service Representative serves as a key point of contact for internal Johnson & Johnson functions and external parties to engage the Customer & Logistics Service and Customer Service organization.
- Professional communication with customers related to orders and inquiries, and the whole order cycle
- Handling of customer orders, inquiries and requirements (incl. order entry, coordination, invoicing related activities etc.)
- Close cooperation with Sales, Supply Chain, other relevant internal functions and the transportation companies to best serve our customers
- Other Customer Service activities & customer care as assigned by Supervisor and/or Manager
**The responsibilities & the impact YOU will have**:
- Order entry and processing, order/delivery/invoicing related activities
- Customer Service relevant issue resolution related to order cycle (customer complaints regarding billing, shipping delays and products)
- Validating orders
- Processing customer sales orders, free goods, rush orders, and samples
- Customer complaint management
- Management of customer’s requests in CRM (Customer Relationship Management)
- Entering/processing credit memos/returns
**Qualifications**:
**We would love to hear from YOU, if you have the following requirements**:
**Essential**:
- Native/Fluent level of Czech: You will be mostly communicating with native/fluent professionals
- Previous experience from Customer Service for minimum approx. 2-3 years
- Accuracy and attention to detail: You will be responsible for managing precise order details
- PC skills: previous experience with Microsoft Outlook, Word and Excel
- SAP knowledge
- Secondary grammar school or higher
- English language - B1 and higher
- Excellent coordination and planning skills
- Team Player
- Readiness to learn and work in fast pace environment
- Ability to work and prioritize work independently
**This is what awaits YOU at J&J**:
This is an opportunity to work with a groundbreaking medical device operation and to be a member of a Johnson & Johnson company, with an excellent record in employee continuous professional development and business improvement.
We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers.
Whether you’re one of the people who work here, or you’re considering joining the team, we offer:
- An opportunity to be part of a global market leader.
- A dynamic and inspiring working environment.
- Opportunities to work on challenging projects and assignments.
- Possibilities for further personal and professional development/education
- Excellent Benefits
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

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