Customer Service Representative - Cz Brno

Customer Service Representative - Cz

**What you’ll do**:
The Customer Service Representative provide strong customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. The customer Service Representative follows all internal policies and procedures to help meet company goals for revenue growth and profitability.
In this role you will:
- Advise customers of availability, price, and terms in line with standard parameters. Exercises limited authority in pricing to meet competitive pressures.
- Coordinate with other departments to quote lead times and delivery dates for product which is not in stock.
- Accurately process all customer requests including orders (received via phone, fax, or electronically from Manufacturers reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit requests in the appropriate database.
- Follow up as necessary with other departments (e.g. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers.
- Resolve problems with shipments or invoicing. Issues Return Goods Authorizations and enters replacement orders as necessary and raises the appropriate quality notifications to ensure root cause of issues are addressed.
- Coordinates with B-Line production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorization.
**Qualifications**:
Basic Qualifications:
- Degree in secondary or higher education
- Verbal and written fluency in Czech and English languages
Preferred Qualifications:
- ERP experience preferred (SAP/Oracle/other tools)
- Relevant administrative or customer service experience
**Skills**:
- Strong interpersonal and communication skills, and the ability to effectively interact with customers
- Must be able to maintain a positive attitude under stress
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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