Customer Service Representative Brno

Customer Service Representative

A Customer Service Representative, or CSR, acts as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Who Were Looking For**:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Interest in aviation, with a pilots license as a nice-to-have but not a must
- An individual who appreciates a nurturing workplace, enriched by our teams 15 years of experience in the aviation sector
**Why Choose AIR TEAM?**
At AIR TEAM, we understand that our work transcends mere words; it embodies a deeper significance. Our engagement with leading avionics manufacturers like Garmin, L3 Harris, Honeywell, and Collins Aerospace isnt just a job its our passion, our mission. Were committed to personal development, not only as a company but also in nurturing each team members growth. The products and services we provide go beyond the ordinary; they are a testament to our reliability and our drive to deliver excellence that clients can trust and form lasting relationships with. if you share our vision, you should be with us on this exciting journey.
**Location**: Masarykovo náměstí 354, 664 71 Veverská Bítýška (well-connected to Brno public transport)
**Ready to Join Our High-Flying Team?** If this opportunity excites you, please send us a brief cover letter along with your CV or a link to your LinkedIn profile. If you have any questions, dont hesitate to contact us. Were looking forward to welcoming you aboard!
Typ úlohy: Plný úvazek
Plat: 38 000,00Kč - 77 000,00Kč (měsíčně)

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