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Customer Service Manager

Prague, Praha

Join us in a dynamic leadership role as we transform customer service into an exceptional experience!
**Job Purpose**: Are you a natural leader with a passion for customer satisfaction? Were seeking a skilled professional to drive, motivate, and lead our Customer Services team. Your mission: to elevate customer relationships, implement continuous improvements, and exceed SLAs and KPIs as our new Customer Service Manager.
**Responsibilities**:
- Empower our Customer Service team with the right tools and training for seamless customer interactions.
- Lead continuous improvement initiatives, focusing on customer satisfaction and service levels while minimizing losses.
- Drive personal and team goals, ensuring key performance indicators are not just met but exceeded.
- Recruit, manage, train, and develop a stellar Customer Services team.
- Act as the escalation point for customer satisfaction concerns, ensuring swift resolution.
- Foster relationships with internal departments, external vendors, carriers, and service providers.
- Regularly review and update procedures to ensure efficiency.
**Knowledge, Skills, and Experience**:
- Prior supervisory or management experience is essential.
- Analytical problem-solving skills with a commitment to timely and effective solutions.
- Embrace change and drive results in a dynamic environment.
- Strong organizational and time management skills, with a focus on task completion.
- Process-driven and result-oriented mindset.
- Numerate with excellent attention to detail.
- Working knowledge of Word, PowerPoint, and Visio. Advanced Excel skills, including pivot tables, v-lookup, and macros
- Customer-focused with the ability to thrive under pressure.
- Outstanding communication skills across all levels of the business. (Fluency in Czech or Polish (C2 level) and English (minimum B2).
**Experience**:
- Leadership experience in managing teams.
- Exposure to supporting diverse countries and multicultural teams, including regional teams.
- Experience with SAP R3 (preferable).
- Working knowledge of Word, PowerPoint, and Visio. Advanced Excel skills, including pivot tables, v-lookup, and macros
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**Whats In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role, we encourage you to apply. You may be exactly the person were looking for!

Detaily o pracovním místě:
Firma: TD SYNNEX
Lokalita: Praha
Pracovní pozice: Customer Service Manager
Nástup do práce od: IHNED
Nabízená mzda: neuvedeno
Nabídka přidána: 31. 10. 2024
Pracovní pozice aktivní
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Práce Customer Service Manager: Často kladené otázky

👉 V jakém městě se nabízí nabídka práce Customer Service Manager?

Práce je nabízena v lokalitě Praha.

👉 Jaká firma nabírá na tuto pozici?

Tato nabídka práce je do firmy TD SYNNEX.

Zaujala Vás nabídka práce na pozici Customer Service Manager ve městě Praha? Pošlete svůj životopis firmě TD SYNNEX ještě dnes.