💡 Doporučuji: Podívejte se i na podobné nabídky práce, ze kterých si určitě vyberete.
Customer Service Manager - Complaint Management (all genders)
The following adventures await you at Schleich:
- Responsibility for all Amazon Europe entries
- Process and manage B2B orders from entry to delivery using SAP
- Ensure accurate and timely order fulfillment
- Coordinate with internal departments (e.g., sales, logistics, warehouse) to ensure smooth operations
- Monitor order status and proactively address any issues that arise
- Handle customer complaints efficiently and effectively
- Investigate and resolve issues related to product quality, delivery, and other service-related concerns
- Communicate with customers to provide updates and solutions
- Document and track complaints to identify trends and areas for improvement
- Serve as the primary point of contact for B2B customers in Germany, Austria, and Switzerland, as well as worldwide distributors
- Provide exceptional customer service and build strong relationships with clients
- Address inquiries and provide product information and support as needed
- Generate reports on order status, fulfillment, and customer feedback
- Analyze data to identify patterns, trends, and opportunities for process improvements
- Present findings and recommendations to management
The chapters of your story so far:
- You are fluent in German and English (both written and spoken), which is a mandatory requirement
- You possess proven experience in order management, customer service, or a related field
- You are experienced with the Amazon portal
- You demonstrate a strong working knowledge of SAP
- You exhibit strong organizational and multitasking skills
- You possess excellent communication and interpersonal skills
- You are capable of working independently as well as part of a team
- You are proficient in MS Office (Excel, Word, Outlook)
No kingdoms nor mountains of gold, but many other rewards:
- No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
- Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
- We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
- Appetizing! We offer a meal allowance of 82.60 CKR per working day.
- Every hero must retire one day. That’s why we offer a subsidised pension scheme.
- You can also enjoy great discounts on our schleich® products – a great bonus for kids and adults alike.
- And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Customer Service Manager - Complaint Management (all genders): Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Customer Service Manager - Complaint Management (all genders)?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy Schleich GmbH.
Zaujala Vás nabídka práce na pozici Customer Service Manager - Complaint Management (all genders) ve městě Praha?
Pošlete svůj životopis firmě Schleich GmbH ještě dnes.