Customer Relationship Engineer Modlany

Customer Relationship Engineer

New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be.
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Manages customer complaints.**:
- ** Leads the resolution team in resolving complaints.**:
- ** Works on customer portals and provides necessary information to customers through their portals.**:
- ** Reviews and monitors the effectiveness of corrective actions for customers.**:
- ** Escalates to superiors when necessary.**:
- ** Organizes and is responsible for customer quality audits.**:
- ** Provides support during audits and customer visits conducted by the central Purchasing Department, Division, Program.**:
- ** Monitors additional costs associated with complaints and ensures the invoicing of these additional costs.**:
- ** Responsible for minimizing costs associated with poor quality internally and with customers.**:
- ** Responsible for and leads corrective actions to reduce scrap.**:
- ** Tracks deadlines for sampling individual parts.**:
- ** Responsible for sampling performed on customer portals.**:
- ** Participates in the team to implement process and product changes - ECR, PCR**:
- ** Keeps records and processes monthly statistics regarding claims.**:
- ** Responsible for verifying and maintaining current CSR (Customer specific requirements) from the customer portal**:
- ** It uses knowledge of specific customer requirements and transfers them to the production process and guidelines.**:
- ** Prepares documents for internal audits.**:
- ** Performs internal audits.**:
- ** Responsible for tracking the closure of corrective actions for audits in his area.**:
- ** Responsible for pre-production and production quality.**:
- ** Takes responsibility for the quality department for the Audi MLBw project.**:
- ** Communicates across the quality department and with other departments.**:
- ** If necessary, participates in the process of training new employees.**:
- ** He represents the CQA team leader or the Quality Manager.**
**"Knowledge, skills**:
- Valid IATF 16949 edition
- ** ISO 14001**:
- ** ISO 45001**:
- ** FMEA**:
- ** Statistic methods**:
- ** Product safety and warranty**
**Soft competences**:
- English language
- ** Communication**:
- ** Leadership competence**
Faurecia is an Equal Opportunity Employer.

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