Customer Experience Specialist
We are looking for a passionate **Customer Experience Specialist** to join our Zahoree Team, to help us maintain and grow the resources to deliver the best resolutions and quality services to our customers. Our aim is to find a highly responsible person that is able to work remotely with a freelance set-up, with the rest of our team in Malaga/Spain.
**A part of Zahoree Team, your main responsibility will be**:
- Identify customer needs and provide solutions or recommendations.
- Document and escalate customer feedback to relevant departments.
- Collaborate with team members to improve overall customer service and satisfaction.
- Conduct follow-ups with customers to ensure their issues are resolved.
**Who are we looking for?**
- Fluency in Czech and Advanced level in Polish, both spoken and written.
- High level of English.
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making capabilities.
- Proficiency in handling and resolving technical issues by troubleshooting.
- High level of empathy and customer orientation.
- Ability to multitask and manage time effectively.
**We offer**:
- A full-time or a part-time position.
- An attractive salary.
- The opportunity to work remotely with great colleagues and with a well-known client within loT products.
- You can work from anywhere in the world.
**About the Team**
We are a global team of 400+ awesome people working with different countries around the globe. We hire globally, you decide to work either in the heart of Prague or Warsaw, a beach outside of Sao Paulo, or a quiet village near Florence, the choice is yours. We place a huge amount of trust in our people, and we focus on high quality customer experience. Our values fuel our results.
Wonder if you’ll fit in? Please send your resume and cover letter if you are interested in joining our team.
**Job Types**: Full-time, Part-time
Expected hours: 40 per week
**Experience**:
- Customer Support: 1 year (preferred)
**Language**:
- Check and Polish (required)
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Customer Experience Specialist: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Customer Experience Specialist?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy Zahoree Virtual Teams.