Customer Experience Advisor (Technical) London

Customer Experience Advisor (Technical)

London

Popis pozice

Customer Experience Advisor (Hybrid)

We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.

Opportunity is offered hybrid at our Stratford, London office.

Your role in our future

• You’ll provide first level support for all customers via telephone, email and live chat.

• You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.

• You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.

• We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.

Your profile

• You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.

• You’re excellent on the phone, personable and confident in talking to customers

• You demonstrate creative problem-solving approach

• You’re organised, and can manage multiple, simultaneous assignments

• You’re self-motivated with the ability to work under pressure and to challenging deadlines

#LI-CS28

#LI-Hybrid

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.

O společnosti
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.

Each of the employees has a part in making their strategy and brand successful. At Quadient, they live their values to deliver the brand promise to the market. Epic. Together. When the first letters of their four values—Empowerment, Passion, Inspiration and Community—come together, they spell Epic in English. When they live their values through the way they work, they become Epic. Together.

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