Customer Experience - Account Specialist
**Job Title**
Customer Experience - Account Specialist with Italian
**Location**
Brno, Czech Republic
**About Us**
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.
**Job Summary**
The position of CX Account Specialist will be located in the European Shared Service Centre (SSC) in Brno, Czech Republic. CX Account Specialist’s primary tasks a related to first class customer support in terms of providing quotes and orders as well as supporting resolution of any issue related to the customer to cash invoice process with the relevant team.
**Responsibilities**
- Customer experience: Managing assigned customer portfolio. Supporting customers with quotes and orders, answering, and coordinating customer requests
- Customer relationship: Building knowledge about the customers, keeping records in Salesforce CRM system
- Salesforce: Managing cases in Salesforce CRM system
- Cooperation with other departments: Active cooperation with other customer experience and other teams
- Supporting the team: Supporting the team with back-ups of other customer portfolios if necessary
- Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction
**Basic Qualifications**
- Communicative level of English & German
- Excellent communication skills are crucial
- PC literacy (MS Office)
- SAP/Salesforce/Oracle or other CRM system experience is an advantage
**Travel & Work Arrangements/Requirements**
Fully site based, flexible working, hybrid model, up to 50% home office
**Key Competencies**
- Communicative English & Italian
- Excellent communication skills
**What we Offer**
- Motivating salary and annual bonuses
- Meal vouchers
- Equity grant (company shares)
- Flexipass vouchers 700 CZK or Multisport Card for free
- 5 weeks of holiday, sick days, Volunteering day
- Celebrate your birthday (day off)
- Flexible working hours
- Possibility of Home Office
- Contribution to language/professional courses 6000 CZK
- Contribution to pension and life insurance
- Mobile service employee program
- Pleasant and modern working environment close to the city center
- Refreshment at the workplace for free
- LinkedIn Learning free access
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Customer Experience - Account Specialist: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Customer Experience - Account Specialist?
Práce je nabízena v lokalitě Brno.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy Ingersoll Rand.