Customer Engagement Manager (Cem) Prague, Praha

Customer Engagement Manager (Cem)

**Job ID**:172383
**Required Travel**: Up to 25%
**Managerial - Yes**
**Location:**:Czech Republic
- Prague (Working from Hom
**Who are we?**:
**In one sentence**:
**What will your job look like?**:
Identify customer needs and challenges and translate them into business opportunities.
Represent the customer in the solution design.
Be responsible for delivery on dedication management, encompassing scope, budget, time and quality
Be responsible for Release Planning, Program Management and Requirements Management
You will ensure high internal collaboration and challenge the service partner on customization requests (CR) estimates and drives for improved efficiency and EBIT
You will establish communication and governance channels with the client to address opportunities and issue in a timely and proactive manner.
Work with the clientele to set expectations for implementation and delivery.
You will meet and exceed customer expectations by running smooth implementation and excellent delivery experience (measured by Customer Satisfaction (CSAT)
You will drive the value validation process (evaluation of the value of the product / project sold after and sometimes during implementation - whether it is the same value as encouraged during the sales process).
Plan and maintain the estimates and resource plan for the onsite, customer-side project aspects.
Handle the business plan to ensure budget and margins are controlled.
**All you need is...**:
- Bachelor degree in a relevant professional track (engineering, computer sciences, mathematics), sophisticated degree is an advantage
- Approx. 10 years in the SW development and project implementation domain within Telco / relevant industry
- Strong background in delivery and deployment of large scale projects
- Excellent project management skills
- Strong customer facing capabilities
- Wide business knowledge and technical expertise (also covering Amdocs portfolio)
- Shown ability to build strong relationships - both internally and externally
**Why you will love this job**:
- Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization!
- Lead projects for market leading software solutions for the telecommunications industry.
- Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies!
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce.
**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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