Customer Care Supervisor Prague, Praha

Customer Care Supervisor

**Work mode**:Hybrid**Onsite Location(s)**:Prague, CZ**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.**Currently we are looking for**
**Customer Care Supervisor**
**Prague (Czech Republic)**
**Purpose statement**:
Objective of this role is to support the Customer Services Manager to maintain the goals and develop the Czech team of Customer Care, Pricing, Tender and Contract Specialists. Improve Order management processes harmonization, automation, and standardization. Deliver excellent support to Czech customers and Sales teams
**Key responsibilities**:
- Optimize Order management processes in SAP in combination with technology platforms Esker/SFDC in close cooperation with Product Owners. Support implementation S4Hana project.
- Team management. Lead and develop a team of 6 people to support country business - customers and Sales teams. Set up individual targets and performance plans. Actively supports department initiatives by proactively assisting in the training and influencing the team.
- Initiate customer improvement actions based on different analysis from SFDC.
- Recommends process/procedural improvements. Provides monthly reports on activities.
- Close cooperation with Global Business support team to drive orders automation and effectiveness.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.
**Requirements**:
- Minimum 3 years of experience as Team Leader or Supervisor,
- Thorough understanding of Customer Care related business processes ( Order-to-Cash)
- Strong working knowledge of SAP and technologies like Esker/SFDC is a plus.
- Knowledge & experience in driving automation in order management
- Advanced use of Microsoft Office (Excel, Word, PowerPoint)
- Strong Analytical skills and structured thinking
- Experience with designing & implementing policies, procedures, and work instructions.
- **Strong communication** and change management skills.
- Fluent English and Czech
**Offer**:
- Work in international environment
- Employment contract for 2 years (maternity cover)
- Benefits package
- Development possibilities
- Hybrid work-mode (3 times a week in office)
**Requisition ID**:579545- **Job Segment**:ERP, SAP, Manager, Change Management, Customer Service, Technology, Management

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