(Company Name) Backup for Cloud & Service Providers Prague, Praha

(Company Name) Backup for Cloud & Service Providers

Company Description:
(COMPANY NAME) is a leading provider of backup and recovery software for virtual, physical and cloud environments.
Different (COMPANY NAME) departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.
(COMPANY NAME) builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT.
Technical Customer Support is our customers "hotline". This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for (COMPANY NAME) Backup for Cloud & Service Providers Engineer.
**Job Description**:
Your tasks will include:
- Handling new cases according to the (COMPANY NAME) Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
- Fortifying client relationships focused on 100/% customer satisfaction;
- Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers;
- Performing troubleshooting and analysis, including log file investigation.
Qualifications:
What we expect from you:
- Fluent English (reading/writing/speaking);
- Good knowledge of Windows Server OS and systems administration;
- Good knowledge of TCP/IP;
- Good knowledge of Microsoft SQL;
- Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN;
- Experience in troubleshooting will be a plus;
- Demonstrate analytical and problem solving skills;
- Ability to quickly learn, understand and explain technical information;
- Ability and desire to take ownership of client issues through resolution;
- Excellent time management skills;
- Ability to work in a fast-paced environment
Additional Information:
- Excellent professional and career opportunities in the international team of talented and energetic people.
- Competitive salary and regular pay rises;
- Generous benefits package from the very first day of your employment including: premium healthcare program for you and your children, sick days, additional payments for sick leave, meal tickets, MultiSport card, public transport pass, cell phone contract.
- Cafeteria Benefit Plan - an additional annual budget that you can spend on a variety of benefits such as travel, sport, wellness, education and many more.
- Flexible working hours, no bureaucracy or formalism.
- Professional trainings and education, including courses and conferences, English & Czech classes, internal meetups and unlimited access to online library
(COMPANY NAME) Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential

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