CMDB Analyst (m/ž) Prague, Praha

CMDB Analyst (m/ž)

We are looking for a new colleague for the role of IT CMDB Analyst at our newly established IT Asset Management (ITAM) Global Competence Centre (GCC) located in the Czech Republic. The ITAM GCC is responsible for the delivery of information to other GCCs within the Cyber Defense Center (CDC) program, and the administration of data regarding Group-wide IT assets (configuration items) using the Configuration Management Database (CMDB) in the ServiceNow platform.[1] There are 105 internal companies being supported across the whole Vienna Insurance Group, operating mainly in Central and Eastern Europe. The data are collected regularly by ServiceNow horizontal & ACC discovery, synchronized from various locally operated systems and from cloud providers, or provided manually by colleagues from VIG companies.In this role, you will be directly responsible for reviewing and maintaining the integrity, completeness, and accuracy of data within the CMDB in cooperation with internal VIG companies. This role involves reviewing data quality, troubleshooting technical issues, supporting Group process adoption, and ensuring seamless operation of CMDB processes to support the organization’s IT configuration management.Key Responsibilities: * Regularly review CMDB data (CIs, attributes, and relationships) to ensure accuracy and completeness * Address discrepancies with colleagues from local VIG companies * Diagnose and resolve issues related to CMDB data (including data collection) and processes * Collect inputs and requirements from local VIG companies regarding enhancement of CMDB, data, and/or processes * Support colleagues from local VIG companies in accessing and maintaining CMDB data * Assist in training users on CMDB processes and tools * What you will need: * Czech/Slovak – native speaker, English – working proficiency * Basic knowledge of IT Configuration Management processes and/or ITIL practices * Experience with data analysis and good knowledge of Excel * Experience and working knowledge of IT infrastructure (hardware, virtualization, containerization, OS, application SW, public cloud services, etc.) * Proficiency with CMDB tools and technologies (e.g., ServiceNow) is an advantage * Experience with reporting tools (e.g., Power BI) is an advantageSkills & competencies: * Strong attention to detail and commitment to data accuracy * Excellent communication and interpersonal skills * Good problem-solving and troubleshooting skills * Ability to work independently and as part of a team * This role may require occasional travel to foreign countries (Europe)What do we offer: * We count on you for the long term, that's why we offer a contract for an indefinite period (for the main employment relationship) * 33 days of leave per year (25 days of leave + 5 days off + 2 charity day + 1 care day) * Flexible working hours + possibility to work partly remote * Free travel insurance, an above-standard pension contribution (up to CZK 1,000 per month) and life insurance (up to CZK 3,150 per month); you can also look forward to big discounts on our products and the products of our business partners * As part of the Cafeteria bonus program, you will receive 12.000 CZK (in benefit points) and how you use them is up to you (sport, relaxation, culture, vacation, etc.) * Subsidized MultiSport card for 760 CZK per month * Courses, company coach and psychologist; you can also use our company library * Development and sports events, and health and preventive programs as well as the possibility of above-standard health care (physiotherapy, yoga, vaccinations) * For recommending a new colleague, we will reward you with up to 30.000 CZK * Free ride on Nextbike bike share

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