Cloud Software Support Specialist with Spanish
(COMPANY NAME) is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!
WHAT YOULL DO
- Perform technical analysis of customer problem and define plan for resolving it
- Be responsible for building and maintaining strong relationships with partners
- Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
- Work closely with the Expert team to answer Customers technical questions (act as liaison between the customer and internal (COMPANY NAME) resources)
- Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Fluent Spanish and English (both oral and written, Upper Intermediate as a minimum)
- 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)
- Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)
- Ability to convey technical information effectively
- Ability to analyze technical issues
- Exceptional customer service approach and Excellent analytical skills
Would be considered plus if you have
- Experience and knowledge of Linux/UNIX basics, CLI
- Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)
WHO WE ARE
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, (COMPANY NAME) now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. (COMPANY NAME) products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
LI-LD1
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Cloud Software Support Specialist with Spanish: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Cloud Software Support Specialist with Spanish?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy WhatJobs.com.