Cloud Expert Engineer with Italian Prague, Praha

Cloud Expert Engineer with Italian

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Expert Engineer who is ready to join our mission in creating a #CyberFit future!
In this role you will be a main technical support expert in specific Companys products or services. Your responsibility will be to resolve the customers technical incidents using your own expertise and extensive cooperation with the Companys Engineering departments, as well as craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
**WHAT YOULL DO**
- Build and maintain strong relationships with customers able to thrive in the ever-changing work environment.
- Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc), while maintain deep knowledge of Company operations to support client requests effectively.
- Interact with various departments to analyze and resolve problems;
- Provide technical advice and mentoring to junior staff members and review technical results, evaluations and analyses.
- Develop documentation regarding installation, upgrades, support, and compatibility issues.
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
**WHAT YOU BRING**
- Fluent Italian and English (both oral and written, Upper Intermediate as a minimum)
- Advanced technical knowledge in areas such as: Windows Server; Network troubleshooting (Wireshark, tcpdump, iperf); deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers
- Experience with Virtualization (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)
- Passion for troubleshooting
- Strong internal customer focus with desire to learn all aspects of the business
- High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Outstanding organizational, problem solving, and multi-tasking skills
- Team-player and positive attitude, eager to do more and help out
- Self-motivated, proactive, and able to work with mínimal supervision
**WHO WE ARE**
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
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